On Friday, thousands of Capital One customers reported problems with their direct deposits, following a technical issue the bank attributed to a third-party vendor. The bank assured customers that no fraudulent activity was involved and that it was working to resolve the problem.
According to Down Detector, which tracks technical outages, about 4,000 Capital One users had reported problems as of 10 a.m. EST on Friday. The problem grew from about 1,700 outage reports the previous day.
Some customers expressed frustration online. One user tweeted, “Some of us have bills to pay and groceries to buy. At least keep us informed,” while another wrote, “This is scary! My vacation starts tomorrow and I need my pay! You’re stressing me out with no estimated timeline of when this will be resolved.”
In response, Capital One apologized for the inconvenience. A spokesperson said in a statement: “Due to a technical issue experienced by a third-party vendor, certain account services, deposits, and payment processing for parts of our consumer, small business, and commercial banking have been temporarily impacted. We are working closely with the vendor to resolve this issue. We apologize to our customers for this continued inconvenience.”
Capital One also assured customers that once the issue is fixed, transactions will update online. “Your funds are safe and full account functionality will be restored as soon as possible,” the bank’s customer service team posted on social media. The bank emphasized that the problem was not caused by fraud or malicious activity.
They assured customers, “Your funds are safe and will reflect accurately once the technical issue is resolved.” The incident is reminiscent of similar problems experienced by Bank of America customers in October, when about 5,000 users reported their accounts showing $0 balance due to technical glitches.
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With 5.5 years of experience in financial journalism, I am a content writer who specializes in international markets. My aim is always to deliver unbiased and factual reporting.